Enterprise Atlassian services.
Six capability areas. One operating model. Everything architect-led, from target-state design to governance and handover.
Jira Service Management Architecture
Enterprise ITSM designed to run at scale — and to stay governable after go-live.
We design Jira Service Management as an operating platform, not a ticket tool: Incident, Request, Change, Problem and Knowledge workflows; service portals and request catalogues; approval flows and SLAs; automation; reporting; and the operational governance that keeps it coherent as the organisation grows.
What this covers
- ITSM process architecture on JSM
- portals & request catalogues
- SLAs and approvals
- agent and licensing model design
- reporting & dashboards
- operational governance
Proof in this area · Company-wide ITSM in aviation, in a 24/7 environment; a 1,000+ user operating model in banking on 300 agent seats. See selected work
Atlassian Assets & CMDB
Configuration data formally fit to be the source of truth.
Atlassian Assets (formerly Insight) becomes a real CMDB when the schema, ownership and data quality are designed for it. We architect object schemas and CI classes, relationship and lifecycle models, reconciliation and ingestion flows, and governance rules — so the CMDB is something your operations, your auditors and your AI initiatives can actually rely on.
What this covers
- object schema & CI class design
- ownership and lifecycle models
- relationships and dependency mapping
- data-quality rules
- discovery & reconciliation approach
- audit-ready configuration data
Proof in this area · In financial services, an Atlassian Assets CMDB formally defined as the organisation's source of truth, grown into an Enterprise Asset Management capability integrating LeanIX, Workday and OneTrust. See selected work
ITAM & Asset Management
Asset data connected to services, teams and business context.
We design IT asset management operating models on Atlassian: hardware and software ownership, asset lifecycle from intake to retirement, and the links between assets, services and the people accountable for them — with the governance and reporting that make the data worth keeping.
What this covers
- ITAM operating models
- asset lifecycle design
- hardware & software ownership
- linking assets to services and teams
- asset data quality
- governance and reporting
Proof in this area · Asset and configuration foundations delivered across enterprise estates in financial services, aviation and global consumer organisations. See selected work
Migrations into Atlassian
From ServiceNow and legacy platforms into JSM and Assets — with continuity.
Ionosof supports migrations from ServiceNow and legacy ITSM/CMDB platforms into Jira Service Management and Atlassian Assets. That means migration strategy, process mapping, data-model mapping, phased transition and hypercare — designed by someone fluent across Atlassian Assets, NetBox and ServiceNow CMDB, so nothing about the source system is a surprise.
What this covers
- ServiceNow → JSM replatforming
- FreshService and Monday.com estates into JSM
- legacy ITSM & CMDB migration into Assets
- Server / Data Center → Cloud moves
- migration strategy & sequencing
- phased cutover and hypercare
Proof in this area · A technology platform's ServiceNow to JSM transformation across seven departmental projects; an airline's company-wide replatform with three months of post-cutover hypercare; a bank's organisation-wide replatform. See selected work
Automation & Integrations
The platform connected to the systems around it.
The value of a service platform compounds when it stops being an island. We build Jira Automation and ScriptRunner (Groovy) solutions, REST API integrations, discovery and ingestion pipelines, and CI/CD connections — turning JSM and Assets into the operational centre of the estate.
What this covers
- Jira Automation design
- ScriptRunner (Groovy)
- REST API integrations
- data ingestion & enrichment
- discovery integrations
- CI/CD ↔ CMDB connections
Proof in this area · 13 full integrations delivered for a global consumer goods JSM platform, connecting development, knowledge and operational tooling. See selected work
Governance & Compliance
Configuration governance to audit grade.
Governance is designed in, not audited in. We define ownership and control models, data-quality standards and the audit evidence that regulated organisations need — aligned to DORA, ISO/IEC 27001, CIS Controls, NIST and ITIL v4 where relevant.
What this covers
- CMDB governance & ownership models
- configuration data-quality standards
- audit evidence from governed CIs
- DORA / ISO 27001 / CIS / NIST alignment
- change & release alignment
- operating-model documentation
Proof in this area · In financial services, Ionosof architected the CMDB and asset-data solutions enabling DORA requirements to be fulfilled using CIs stored and governed in Assets. See selected work
Five ways to engage Ionosof.
Every engagement is architect-led. These are the shapes it usually takes:
CMDB & Assets architecture
schema, discovery, governance, Enterprise Asset Management — to audit grade.
ITSM replatforming onto Atlassian
ServiceNow → JSM, Data Center → Cloud, consolidations.
CMDB health check & rescue
assessment, remediation, data-quality engineering.
Fractional Atlassian architect
principal-level advisory without the bench.
Post-acquisition ITSM platform transition
platform transitions and consolidation after M&A.
Not sure which fits? Start with a call: thirty minutes with the architect who would do the work, and a straight answer on whether this is work we should take. Book a 30-minute call
Discuss your Atlassian transformation.
One conversation with the architect who would do the work. No handoffs, no bench.